Frequently Asked Questions
Yes! You can enter multiple addresses into the app. Tap the little pencil icon next to your first address, then press the “+” button to add a new address. When you schedule your next mow or plow, tap the little pencil icon again and highlight the home address you want serviced.
If it rains, we tell our providers to push the job back to the next day. We don’t want our providers to damage your property, their equipment, or to put safety at risk. We will contact you if the provider is delayed because of inclement weather. LAWNCH providers are NOT expected to continue service during severe storms.
Pricing is determined by a number of factors, including but not limited to: how long your grass is, the size of your lawn and how long the job will take.
Yes, absolutely! Before you tap the submit button to schedule a mow you will see the price of the job in the app, and you can choose whether to continue or not.
We’ve recently introduced recurring weekly service for our customers who just want to order once and forget about it. You simply place an order like you normally would by providing your information in the app or web order form. When you enter your payment information, you won’t be charged until AFTER each service is completed. Of course, you’ll receive picture of the completed job with each service as well.
Absolutely! If for any reason you need to cancel, pause, or reschedule your recurring service you can do so right through the app or by calling/emailing us. We ask that you try to give us a minimum of 24 hours notice before canceling or rescheduling your order so our providers can plan their route accordingly. In the event of rain or inclement weather, your regularly scheduled service will be moved to the next serviceable date.
- Basic Service (Mow, Edge and Blow)
- Hedge Trimming
- Flower Bed Weeding
- Yard Cleanup
- Basic Landscape